Track: Innovative Strategies for Total Quality in Business Processes and Software 


The historical evolution of quality in businesses and software development has undergone transformative shifts, navigating from the rigidity of waterfall methodologies to the dynamism introduced by agile practices and the holistic integration of DevOps principles. These paradigmatic changes not only revolutionized the process of software development but also redefined the expectations surrounding performance, security, and user experience. This journey through time underscores a pivotal moment where organizations find themselves at the intersection of innovation, grappling with the essential need to harmonize agile and lean principles, fortify software security, navigate intricate data governance landscapes, and leverage the disruptive potential of emerging technologies like blockchain and artificial intelligence.

Taking a closer look at the statistical fabric and evolving trends within the realm of incorporating quality into businesses and software, it becomes apparent that quality assurance is far more than a procedural checkbox; it emerges as a dynamic catalyst shaping user satisfaction, market share, and the overall resilience of organizations. Industry reports highlight a staggering financial toll of software defects, costing the global economy billions annually. This not only underscores the tangible impact of suboptimal quality practices but also accentuates the critical role of comprehensive quality assurance in mitigating economic losses.

The contemporary landscape is further complicated by the intricate interconnections of systems and the escalating menace of cyber threats. As organizations navigate these challenges, the urgency of incorporating robust quality measures into the software development lifecycle becomes paramount. Against this backdrop of evolving complexities, the Thematic Track on "Innovative Strategies for Total Quality in Business Processes and Software" at QUATIC'2024 emerges as a purposeful and focused platform. This track is designed to address the immediate challenges and opportunities arising from innovations in incorporating qualities in software, processes and businesses that develop software, offering a dedicated space for collaborative exploration and knowledge exchange in this rapidly evolving domain.


We welcome submissions on a broad range of topics, including but not limited to:


Chair:   Dr. Mohamad Kassab and Dr. Phillip LaPlante  (Pennsylvania State University, US)

Program Committee

Dr. Mohamad Kassab is an associate professor and a member of the graduate faculty at The Pennsylvania State University. He earned his Ph.D. and M.S. degrees in Computer Science from Concordia University in Montreal, Canada. Dr. Kassab was an affiliate assistant professor in the Department of Computer Science and Software Engineering at Concordia University between 2010 and 2012 and a postdoctoral researcher in Software Engineering at Ecole de Technologie Supérieure (ETS) in Montreal between 2011 and 2012, and a visiting scholar at Carnegie Mellon University (CMU) between 2014 and 2015. Dr. Kassab has been conducting research projects jointly with industry to develop formal and quantitative models to support the integration of quality requirements within software and systems development life cycles. The models are being further leveraged with the support of developed architectural frameworks and tools. His research interests also include bridging the gap between software engineering practices and disruptive technologies (e.g., IoT, blockchain). He has published extensively in software engineering books, journals, and conference proceedings. He is also a member of numerous professional societies and program committees, and the organizer of many software engineering workshops and conference sessions. With over 20 years of global industry experience, Dr. Kassab has developed a broad spectrum of skills and responsibilities in many software engineering areas. Notable experiences include business unit manager at Soramitsu, senior quality engineer at SAP, senior quality engineer at McKesson, senior associate at Morgan Stanley, senior quality assurance specialist at NOKIA, and senior software developer at Positron Safety Systems. He is an Oracle Certified Application Developer, Sun Certified Java Programmer, and Microsoft 

Dr. Phillip Laplante is a Computer Scientist at NIST. He has had an extensive career with significant roles in industry, academia and government as a software engineer and academic leader, including more than 20 years as Professor of Software and Systems Engineering at Penn State. From 2010-2017 he led the effort to develop a national licensing exam for software engineers. He has published 42 books and more than 300 scholarly works. Laplante received the B.S. degree in systems planning and management, M.Eng. degree in electrical engineering, and the Ph.D. degree in computer science from Stevens Tech and an M.B.A. from the University of Colorado, Colorado Springs. He is a licensed professional engineering in the Commonwealth of Pennsylvania and a Fellow of IEE and SPIE. His research interests include computer security, safety critical software systems, artificial intelligence and software quality.